Refund policy
Refund Policy
Regular-priced items
We will gladly accept returns of regular-priced items for a full refund of the price paid (minus any shipping charges) if we receive them within 14 days of your delivery date. Items must be in new/unused, original condition with all original tags attached, and free of odors, pet hair, wear or damage.
Regular-priced items received 15–30 days after delivery qualify for store credit only, issued as an eGift Card. No restocking fees apply.
Sale, Sale-on-Sale and clearance items
All sale items, including Sale-on-Sale and clearance items, are eligible for return for STORE CREDIT ONLY, issued as an eGift Card. Returns must be made within 30 days of receiving your order, with the item in new, original condition and all original tags attached. Sale items are not eligible for refunds.
Pre-orders and special/custom orders
Pre-orders and special or custom-order items cannot be refunded once the order is placed and are eligible for store credit only.
No exchanges
We do not offer exchanges (except for confirmed defects, below). If you need a different size or color, simply return the item for a refund (regular-priced items) or store credit (sale items), and place a new order for the item you want anytime. There's no need to wait for your return to arrive. For a sale item, you're welcome to wait for your store credit so you can use it on your new order.
Damaged or defective items
Please notify us within 2 days of your receipt date if an item arrives damaged or with a designer/manufacturer defect. All original tags must still be attached. Email customerrelations@shopbubblebelly.com with your order number and photos, and we'll email you a prepaid return label. Once we receive the item and confirm the defect: if the same item and size is in stock, we'll replace it and ship the replacement at our cost. If it's out of stock or the size isn't available, you can choose a different size of the same item, a similar item at the same price, store credit (eGift Card), or a refund of the price paid.
After 30 days
If more than 30 days have passed since you received your order, we unfortunately can't offer a refund or store credit.
Non-returnable items
Perishable goods, intimate or sanitary goods, skincare, hazardous materials, flammable liquids or gases, gift cards, and downloadable software products cannot be returned.
How to return
Email customerrelations@shopbubblebelly.com for a Return Authorization (RA) number before shipping anything back, and include your order number and the original purchaser's name. Returns without an RA number can't be accepted. Ship your return with tracking to 340 G Street, Suite C, Davis, CA 95616. Return shipping costs are the customer's responsibility and are non-refundable (we provide a prepaid label for confirmed damaged or defective items). We are not responsible for packages we don't receive, so please use a trackable service; for items over $75, consider shipping insurance.
Refunds and store credit
Once your return is received and inspected, we'll email you to confirm. Approved refunds are processed to your original payment method within 3–5 business days after we receive your package. Store credit is emailed as an eGift Card.
Gifts
If the item was marked as a gift and shipped directly to you, you'll receive store credit as an eGift Card for the value of your return. If it wasn't marked as a gift, or the giver had it shipped to themselves, the refund goes to the original purchaser.
Late or missing refunds
First check your bank account, then contact your card company and your bank, since posting can take some time. If you still haven't received your refund, email customerrelations@shopbubblebelly.com.
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